Effective Date: April 2026

Company Name: The Psychiatry and Therapy Centre FZ LLC

Registered Address: Unit 6002, 6004-6005, 6th floor Block C, Al Razi Building 64, Dubai Healthcare City, Dubai, UAE

Website: https://psychiatryandtherapy.ae/
Contact Email: inquiry@psychiatryandtherapy.ae

This Privacy Policy explains how The Psychiatry and Therapy Centre FZ LLC (“we,” “us,” “our,” or “TPTC”) collects, uses, and protects your personal data when you visit our website or interact with our services. We are committed to safeguarding your privacy in accordance with the laws of the United Arab Emirates (UAE) and the regulations set forth by the Dubai Health Authority (DHA).

By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when interacting with our website and services. The types of personal information we collect include:

  • IdentityData: Your full name
  • Contact Data: Your email address and telephone
  • Healthand Service Data: Information you choose to share in the message box on our submission forms, which may include details about your medical condition, symptoms, and appointment
  • Technical and Usage Data: Information collected automatically when you visit our website, including your IP address, browser type, operating system, and browsing behavior via cookies and tracking

2. How We Collect Your Data

We collect data through various channels to facilitate your care and improve our services:

  • Direct Interactions: When you fill out contact forms on our website, communicate withus via WhatsApp, or call our clinic
  • Automated Technologies: As you navigate our website, we automatically collect technical data using Google Analytics 4 (GA4), website cookies, and Meta Pixel tracking.
  • Customer Relationship Management (CRM): We utilize (or are in the process of implementing) ZIWO CRM, which records all WhatsApp communications and phone calls to ensure quality of service and maintain accurate patient

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Toschedule and manage your consultations and
  • Torespond to your inquiries, messages, and requests for
  • To provide appropriate medical and therapeutic care based on the preliminaryinformation you
  • To analyze website traffic and user behavior (via GA4 and Meta Pixel) to improve our website functionality, user experience, and marketing eff
  • To maintain accurate clinical and administrative records in compliance with DHA

4. Data Sharing and Disclosure

We respect the highly sensitive nature of your personal and medical information. We do not sell, rent, or trade your personal data to third parties.

We will only share your information in the following limited circumstances:

  • Legal and Regulatory Requirements: When required by law, court order, or regulatory bodies such as the Dubai Health Authority (DHA).
  • Service Providers: With trusted third-party service providers (such as ZIWO CRM, Google Analytics, and Meta) who assist us in operating our website and business. These providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with our

5. Data Retention

In compliance with the regulations established by the Dubai Health Authority (DHA), we retain patient medical records and associated personal data for strict regulatory periods:

  • Adult Patients: Records are retained for a minimum of ten (10) years from the date of the last
  • Minor Patients (Children): Records are retained for a minimum of ten (10) years after the patient reaches the age of majority (18 years old).

Non-medical data (such as general website inquiries that do not result in a consultation) will be retained only for as long as necessary to fulfill the purposes for which it was collected.

6. Cookies and Tracking Technologies

Our website uses cookies, Google Analytics 4, and Meta Pixel to enhance your browsing experience and analyze website performance. Cookies are small text files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function optimally.

7. Children’s Privacy

We offer therapeutic and psychiatric services to children and adolescents. However, all online interactions, appointment bookings, and submission of personal information regarding minors must be completed by a parent or legal guardian. We do not knowingly collect personal data directly from children under the age of 18 without parental consent.

8. Your Rights

Under UAE law, you have the right to request access to the personal data we hold about you, request corrections to any inaccurate data, and, where applicable, request the deletion of your data (subject to our legal and regulatory retention obligations under the DHA).

To exercise any of these rights, please contact us at inquiry@psychiatryandtherapy.ae.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Effective Date.” We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

The Psychiatry and Therapy Centre FZ LLC

Unit 6002, 6004-6005, 6th floor Block C, Al Razi Building 64 Dubai Healthcare City, Dubai, UAE

Email: inquiry@psychiatryandtherapy.ae Website: https://psychiatryandtherapy.ae/